Frequently Asked Questions

We are open Monday–Friday from 7:30 AM to 4:30 PM & Saturday from 10:00 AM to 3:00 PM. Closed on Sunday.

We are located in Riverwalk Plaza off of 170 at 51 Riverwalk Blvd Ste 3B, Ridgeland, SC 29936. Conveniently situated behind Livingood’s, next door to The Lunch Lady.

Yes! We have free on-site parking available for all clients.

You can reach us by phone at (843) 645-6955 or email us at customercare@alavendermistspa.com.

We primarily operate by appointment only, but feel free to call ahead to check same-day availability.

Yes, our location is fully ADA-compliant and accessible.

We offer a wide range of services including custom facials, advanced skincare treatments, massages, kinesiology taping, and add-on enhancements.

Our top-requested services include the Deep Tissue Massage, Microchanneling for the Face & Neck, and our Customized Facial.

Absolutely. Our treatments are gender-neutral and customizable for all skin types and needs.

Yes, you can combine facial, massage, and add-on services in one appointment.

Yes! We offer packages. Please call for details.

We offer a variety of facials including custom, anti-aging, acne-clearing, hydration, and brightening facials.

Most facials last 60–90 minutes, depending on the type.

Yes, we use gentle, medical-grade, cruelty-free products tailored to your skin’s needs.

We use professional lines such as Murad, PCA, Camara, and Procell Therapies.

Yes! We offer pregnancy-safe facials and will tailor the treatment to your stage and comfort.

Yes, extractions are included in most custom and acne-focused facials unless otherwise requested.

We recommend a facial every 4–6 weeks for optimal skin health.

Yes, we offer full-body, deep tissue, therapeutic, relaxing, RockTape recovery and prenatal massages.

Yes, you can add RockTape recovery & CBD massage balm to any massage service. You can also choose 1 of 6 algae masks to add to a facial service.

You can book directly on our website, or by calling us.

Deposits are only required for Microchanneling services. A 20% deposit is required to secure your appointment and is applied to your service. For all other services, an active card is required to be placed on file to secure your appointment.

We require 12 hours’ notice for all cancellations. By booking, you authorize this business to charge your card on file a no-show fee of 100% of the scheduled value should you miss your visit without proper notification, and up to a 100% charge for cancellations within 12 hours of your appointment. If you are late or need to leave early, you will be charge for the scheduled appointment time/service. All deposits are non-refundable.

Your appointment may be shortened or rescheduled. If your appointment has to be rescheduled, you are subject to a same day cancellation charge.

Yes, just give us a call, go online, or use your confirmation email to reschedule online.

Prices vary depending on the service. Visit our Services page for the latest menu and pricing.

We accept credit/debit cards, cash, and digital wallets (Apple Pay, Google Pay). No checks, please.

Yes! You can purchase digital or physical gift certificates in any amount.

Yes! First-time clients receive a discount if they are coming in from a current offer they seen or a coupon they have.

Not currently.

Yes! We retail our professional skincare lines in-spa.

Yes, we’ll recommend a full skincare regimen tailored to your skin. It is best to schedule a facial so the esthetician can get a good look and feel for your skin type.

We offer exchange or credit within 14 days on unopened products or products with no more than ¼ of the product used.

We follow strict state-regulated sanitization protocols, using hospital-grade disinfectants after every client.

Yes, all linens are freshly laundered, and tools are disinfected between each use.

Yes, we maintain clean air circulation, sanitizing stations, and staff wellness checks.

Yes! Our AI-powered assistant is available 24/7 on our website to answer FAQs, help you book, or recommend treatments.

Yes, you’ll receive text and/or email reminders 48 hours before your scheduled service.

Yes! Our AI assistant can guide you through basic intake questions and offer a suggested service — but your esthetician always does a full review before your appointment.